{"id":789,"date":"2025-02-28T15:30:51","date_gmt":"2025-02-28T15:30:51","guid":{"rendered":"https:\/\/nessiexpressi.es\/shipping-and-returns-policy\/"},"modified":"2026-01-28T15:28:34","modified_gmt":"2026-01-28T15:28:34","slug":"shipping-and-returns-policy","status":"publish","type":"page","link":"https:\/\/nessiexpressi.es\/en\/shipping-and-returns-policy\/","title":{"rendered":"Shipping and Returns Policy"},"content":{"rendered":"
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Shipping and Returns Policy<\/h2>\n

<\/h2>\n

 <\/p>\n

Shipping Policy<\/h3>\n

 <\/p>\n

Shipping Scope<\/h4>\n

We ship to [list of countries or regions where shipments are made]. We do not ship to [geographical restrictions, if any].<\/p>\n

Delivery Times<\/h4>\n

Orders are processed within [number of days] business days after payment confirmation. Estimated delivery times are as follows:<\/p>\n

    \n
  • Domestic shipments: [range of days] business days.<\/li>\n
  • International shipments: [range of days] business days.<\/li>\n<\/ul>\n

    Please note that delivery times may be affected by external factors, such as holidays, customs, or logistical delays.<\/p>\n

    Shipping Costs<\/h4>\n

    Shipping cost is calculated based on the destination and the weight of the package. We apply the following rates:<\/p>\n

      \n
    • Standard shipping: [price or cost policy].<\/li>\n
    • Express shipping: [price or cost policy].<\/li>\n
    • Free shipping on purchases over [minimum amount].<\/li>\n<\/ul>\n

      Order Tracking<\/h4>\n

      Once the order is shipped, you will receive an email with the tracking number and the link to track your package through [name of the transport company].<\/p>\n

      Delivery Issues<\/h4>\n

      If your order does not arrive within the estimated time, please contact us at jakomartin@hotmail.com to address the issue. In case of loss or damage, we will work with the courier company to offer a solution.<\/p>\n

      International Shipping and Customs<\/h4>\n

      For orders outside [store’s country of origin], customers are responsible for any applicable customs duties or taxes. We are not responsible for delays caused by customs.<\/p>\n

      Incorrect or Unclaimed Address<\/h4>\n

      If the package is returned due to an incorrect address provided by the customer or because it was not claimed, the buyer will be responsible for the reshipping costs.<\/p>\n

       <\/p>\n

       <\/p>\n

      Return Policy<\/h3>\n

       <\/p>\n

      Return Period<\/h4>\n

      If you are not satisfied with your purchase, you can request a return within [number of days] calendar days from the receipt of the order.<\/p>\n

      Return Conditions<\/h4>\n

      To be eligible for a return, the product must meet the following requirements:<\/p>\n

        \n
      • Be in its original state, unused and without signs of wear.<\/li>\n
      • Retain the original packaging and all tags.<\/li>\n
      • Not be an excluded product from returns (see “Non-refundable Products”).<\/li>\n<\/ul>\n

        Return Process<\/h4>\n
          \n
        1. Contact our customer service team at jakomartin@hotmail.com indicating your order number and the reason for the return.<\/li>\n
        2. We will provide instructions for sending the product to our address at [return address].<\/li>\n
        3. Once the product is received and verified, we will process your refund within [number of days] business days.<\/li>\n<\/ol>\n

          Return Costs<\/h4>\n
            \n
          • If the return is due to our error (defective, incorrect product, etc.), we will cover the return costs.<\/li>\n
          • If the return is due to a change of mind by the customer, the buyer will need to cover the shipping costs.<\/li>\n<\/ul>\n

            Refunds<\/h4>\n

            Refunds will be issued through the same payment method used for purchase. Depending on your bank or payment provider, the refund may take between [range of days] business days to reflect in your account.<\/p>\n

            Non-refundable Products<\/h4>\n

            We do not accept returns in the following cases:<\/p>\n

              \n
            • Customized or made-to-order products.<\/li>\n
            • Sale or clearance items.<\/li>\n
            • Personal hygiene or intimate care products.<\/li>\n<\/ul>\n

              Product Exchanges<\/h4>\n

              If you wish to exchange a product for another, you must first return the original item and then make a new purchase.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n